Clean Living Homes
Privacy Policy

Privacy Policy

How Clean Living Homes collects, uses, protects, and shares information from website visitors, customers, and service communications.

Effective date: May 24, 2026

Clean Living Homes LLC ("Clean Living Homes," "we," "us," or "our") operates cleanlivinghomes.com (the "Service") and provides residential and light commercial cleaning services in the Tampa Bay area. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using the Service or booking a cleaning, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information we collect

Information you give us directly. When you request a quote, book a service, or contact us, we collect:

  • Name
  • Email address
  • Phone number
  • Service address (and any access notes such as gate codes, alarm codes, parking instructions, and pet information)
  • Billing and payment information (processed by our payment processor — see Section 4)
  • Service preferences, frequency, and any notes you choose to share

Information collected automatically when you visit our website.

  • IP address, browser type and version, device identifiers
  • Pages viewed, time on page, referring URL, and similar usage data
  • Cookies and similar technologies (see Section 5)

Information from phone calls and text messages. When you call or text our business line (+1-727-491-2856) or interact with our automated messaging system, we collect the content of those communications. Calls to and from this number may be recorded for quality assurance, training, and dispute resolution. By continuing the call, you consent to this recording. If you do not consent, please end the call and contact us by email or text.

Information collected via Google Local Services Ads. If you contact us through a Google Local Services Ad, Google may share your name, contact information, message, and a recording of your call with us. Google's handling of this data is governed by Google's privacy policy.

2. How we use your information

We use the information we collect to:

  • Schedule, perform, and follow up on cleaning services
  • Process payments and issue receipts
  • Communicate with you about your booking (confirmations, reminders, day-of arrival notices, post-service follow-up)
  • Send you service-related text messages (subject to your consent — see our SMS Terms)
  • Send you marketing communications, special offers, and service updates (you can opt out at any time)
  • Respond to questions, complaints, and requests
  • Improve our website, services, and operations
  • Detect and prevent fraud or abuse
  • Comply with legal obligations and enforce our agreements

3. Text messages (SMS)

We use SMS to communicate with customers about bookings (confirmations, reminders, cleaner arrival, follow-ups) and, when you opt in, for promotional messages.

  • Opt-in: You consent to receive text messages when you provide your phone number on our booking form, when you text us first, or when you check an SMS-opt-in box.
  • Frequency: Message frequency varies based on your booking activity.
  • Carrier rates: Message and data rates may apply.
  • Opt-out: Reply STOP to any text to opt out of marketing messages. Reply HELP for assistance. You may continue to receive transactional messages (e.g., booking confirmations) necessary to deliver a service you have requested.
  • Full terms: See our SMS Terms.

We do not sell or share your phone number or text-message content with third parties for their own marketing purposes.

4. Who we share information with

We share personal information only with the parties below, and only as needed:

Independent cleaning contractors. Cleaning services are performed by vetted independent contractors. We share the information necessary to complete your service — your name, service address, scheduled date and time, access instructions, and any special notes you've provided. Contractors are required to keep this information confidential and to use it only to perform your cleaning.

Service providers we rely on to run the business. These vendors process information on our behalf under written agreements that limit their use of the data:

  • Booking Koala — online booking, customer accounts, and scheduling.
  • Quo — business phone and text messaging platform; stores call recordings and message history.
  • Stripe — payment processing. We do not store your full payment card details; Stripe handles card data under PCI-DSS standards. See Stripe's privacy policy.
  • Google Analytics — website usage analytics. See Google's privacy policy. You can opt out using the Google Analytics opt-out browser add-on.
  • Google Ads / Google Local Services Ads — advertising and lead generation. Google may use cookies and similar technologies to serve ads based on your visits to our site. You can manage Google's ad personalization at Google Ads Settings.

We may add or change service providers from time to time and will update this Privacy Policy when we do.

Legal and safety disclosures. We may disclose information when required by law, in response to valid legal process (subpoena, court order, or government request), to protect our rights or property, to prevent fraud, or to protect the safety of our customers, contractors, or the public.

Business transfers. If Clean Living Homes is involved in a merger, acquisition, or sale of assets, customer information may transfer as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We do not sell your personal information and we do not share it with third parties for their own independent marketing purposes.

5. Cookies and tracking

We use cookies and similar technologies on our website for the following purposes:

  • Essential cookies — required to operate the site (e.g., booking form session)
  • Preference cookies — remember your settings between visits
  • Analytics cookies — Google Analytics, to understand how visitors use the site
  • Advertising cookies — Google Ads remarketing, to show you our ads on other sites you visit

You can block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the site from working.

We do not respond to "Do Not Track" browser signals at this time. We honor opt-outs you set with Google directly.

6. Your privacy rights

Regardless of where you live, you can ask us to:

  • Access the personal information we hold about you
  • Correct information that is inaccurate
  • Delete your personal information (subject to our obligation to retain records for tax, legal, and dispute-resolution purposes)
  • Opt out of marketing emails (use the unsubscribe link in any email) or marketing texts (reply STOP)

To make any of these requests, email us at support@cleanlivinghomes.com with your name, the phone number or email you used to book, and a brief description of your request. We will respond within 30 days. We will not discriminate against you for exercising any of these rights.

California residents. California law gives you the rights listed above and the right to know what categories of personal information we collect and disclose. The categories we collect are identifiers (name, contact info), commercial information (booking history), internet activity (site usage), and geolocation (service address). We disclose these categories to the service providers listed in Section 4 to operate the business. We do not sell or share personal information as those terms are defined under the CCPA.

7. How long we keep your information

  • Customer service records — retained for up to 7 years after your last service for tax, accounting, and legal-defense purposes.
  • Marketing contact lists — retained until you opt out, after which we keep a minimum suppression record so we don't accidentally re-contact you.
  • Website analytics — retained for 14 months in Google Analytics, then automatically deleted.
  • Call recordings and text-message history — retained for up to 24 months for quality, training, and dispute purposes, unless legal hold extends that period.

8. Data security

We use commercially reasonable physical, administrative, and technical measures to protect your information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

If you believe your information has been compromised through our Service, please contact us immediately at support@cleanlivinghomes.com.

9. Data transfers

We operate in the United States and store information on servers located in the United States. If you contact us from outside the U.S., you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those of your country.

10. Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

11. Third-party links

Our website may link to sites we do not operate. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective date" above and, for material changes, post a notice on the Service or notify you by email. Continued use of the Service after changes take effect means you accept the updated policy.

13. Contact us

If you have questions or want to exercise any of the rights described above:

  • Email: support@cleanlivinghomes.com
  • Phone / text: +1-727-491-2856
  • Mail: Clean Living Homes LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702